Shop with Assurance

Quality Guarantee

Every product we offer is crafted with care and artistry. Given the handmade nature of our selection, slight variations and imperfections add to their unique charm. Please note, all product dimensions are approximate and serve as a close guide.

Pricing and Special Offers

All pricing is listed in US dollars (USD) to streamline your shopping experience.

Accepted Payment Methods

We gladly accept Visa, MasterCard, and American Express for all purchases. For those interested in net billing terms, please reach out to your sales representative for a credit application.

Entered the Wrong Address?

If you've entered an incorrect address, simply respond to your order confirmation email to correct it. Should you find an error, please email us at beardedhairguy@yahoo.com within 24 hours to amend it. Unfortunately, we're unable to offer refunds for incorrect submissions after this period.

Shipping and Delivery

Our team expertly selects the optimal carrier and shipping method, taking into account the size and weight of your items, along with any minimum product requirements.

Expect a 3-5 business day window to prepare your order for shipment, with an average delivery time of 4-7 days depending on your location. Tracking information will be provided 3-5 days post-shipment. In the event you haven’t received a tracking number within 7 days, please contact us at beardedhairguy@yahoo.com. Charges will only apply to items shipped, with backordered items charged upon dispatch. Note: Delivery is made to your door and does not include unpacking or assembly services.

Returns

We stand by a 100% money-back guarantee for any defective or damaged products. Returns are accepted within 30 days for a full refund, with shipping at your expense. Contact us before returning any items, as unauthorized returns will be refused. Returned merchandise must be in its original condition and packaging. An RMA (Returned Merchandise Authorization) will be issued for approved returns, which must be included with your shipment. Returns without proper RMA documentation will be declined. A restocking fee may apply for returns approved after 7 days from receipt. Refunds will be credited to the original method of payment.

Damaged Items

Please report any damaged items within 48 hours of receipt for return, replacement, refund, or credit arrangements. If your package arrives notably damaged, document the condition upon delivery or refuse the package. Should a shipment be refused, inform your sales representative immediately. Claims for damage cannot be accepted after 48 hours of receipt.

Privacy and Security

Your privacy is paramount. We do not sell or disclose customer information. Credit card data, if provided, is never stored and is used solely for order processing. Subscribers to our mailing list may receive exclusive offers and news, with the option to unsubscribe at any time to halt future communications.