At BeardedHairGuy, our commitment to customer satisfaction is paramount. We have developed a comprehensive returns policy tailored to meet the distinct needs of our esteemed clientele. This policy is grounded in principles of transparency and efficiency, ensuring a seamless return experience for our customers.

Eligibility for Return

Customers may initiate a return within 30 days from the date of delivery. It is imperative to note that returns are eligible only for store credit, issued in the form of a BeardedHairGuy gift card. The processing of returns will take approximately 5-7 business days post the receipt of the item(s) at our facility. To expedite the issuance of store credit, we strongly advise the use of the prepaid return label available through our Returns Portal. We request that each order be packaged separately to optimize the return process. Combining multiple orders in one package will lead to extended processing times, and store credit will not be issued for non-eligible items.

Return Shipping Labels

BeardedHairGuy provides return shipping labels for our valued U.S. customers to ensure a trackable and swift return process. The cost of a return shipping label is $3.99 for a single item and $7.99 for multiple items, available for purchase directly through our Returns Portal.

Exchange Policy

BeardedHairGuy does not offer direct exchanges. Instead, we encourage customers to return the initial item(s) following our Return Policy, and subsequently repurchase any desired item(s) from our website.

Final Sale Items

Items designated as "Final Sale" are ineligible for return. This category includes products priced ending in $.99, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" items such as Halloween costumes.

Additional Return Policy Details

Returned items must be in their original condition: unworn, unwashed, with all tags attached, and in their original packaging. BeardedHairGuy cannot be held responsible for return packages that are lost or stolen in transit; thus, customers are recommended to keep proof of postage and/or return tracking number. Returns should include an order packing slip or a return invoice from our Online Return Portal that accurately identifies the returned items. Items must be reported as damaged, defective, or incorrect within 14 days of delivery. Please be advised that return drop-offs are not accepted, and refunds may be withheld until items are received, particularly in cases of suspected fraud.

Store Returns Policy

In light of COVID-19 and related safety concerns, we do not offer refunds, compensation, or exchanges for products that have been tampered with, are missing labels, or have been worn for an extended period. The well-being of our team, customers, and partners remains a priority in our operational decisions.

Reserved Rights Regarding Returns

BeardedHairGuy reserves the right to limit, refuse, or reject returns from any customer based on:

• Irregular or excessive returns indicating potential abuse of our policy ("wardrobing").
• Returns involving worn, altered, laundered, damaged, or missing items.
• Suspected fraudulent or criminal activity.

We also maintain the right to refuse service, both in-store and online, to any customer or entity under similar circumstances. Non-related items sent to our Distribution Center will be disposed of immediately.

Our policies are crafted with integrity, aiming to foster a trustworthy and satisfactory relationship with our clients. For further clarification or needed assistance, please contact our dedicated customer service team, who are prepared to assist you thoroughly.